RETURNS & EXCHANGES
What is your return policy?
- We accept returns for refund within 14 calendar days from the date you place your order.
- We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
- All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact firstname.lastname@example.org. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
- If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned.Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
- Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
- Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
- Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
- During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 30 days so long as it is received by January 10 of 2017. Please remember sale and coupon code items over 10% off will remain final sale.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
- Complete the return form on this page and include it inside all boxes you are returning.
- Securely repackage your items in the package you received them in.
- Enclose a copy of the receipt and completed RETURN FORM.
- CLICK HERE to print out a pre-paid UPS return label.
- Please note that shipping and handling charges are not refundable. The cost of the return shipping of $7.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Siren’s Dream.
SEND RETURNS TO:
Siren’s Dream Returns Dept.
14603 Beach Blvd, Suite 300
Jacksonville, FL 32250
REFUNDS & PROCESSING TIME
| If your package arrives at Red Dress Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Dress
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
- Overnight and 2nd Day Air: $18.00 return cost.
- 3 Day Shipping and Ground Shipping: $7.00 return cost.
- If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history. .
How do I change or cancel my order?
If you need to make any changes to your order, please call us at 706-425-8707 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you. Orders cannot be cancelled o
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Siren’s Dream Account.
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at email@example.com or call us (XXX)-XXX-XXXX between the hours of 8:30-5:00 Monday-Friday EST.
DOWNLOAD RETURN FORM