Return Policy

• We accept returns for refund within 14 calendar days from the date you place your order.
• We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
  • All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact orders@shopsirensdream.com. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
  • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned.Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
  • Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
  • Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
  • During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 30 days so long as it is received by January 10 of 2017. Please remember sale and coupon code items over 10% off will remain final sale.

 How should I send my return back?

 Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

• Complete the return form on this page and include it inside all boxes you are returning.
• Securely repackage your items in the package you received them in.
• Enclose a copy of the receipt and completed RETURN FORM.
• CLICK HERE to print out a pre-paid UPS return label.
• Please note that shipping and handling charges are not refundable. The cost of the return shipping of $7.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Siren’s Dream.

SEND RETURNS TO:

Siren’s Dream Returns Dept.
Order #_________________
14603 Beach Blvd, Suite 300
Jacksonville, FL 32250